Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Lily Grace Toronto, accessible via info@lilygracetoronto.com.

1. Applicability

By placing an order through our website, you agree to these Terms & Conditions.

2. Product Information

We make every effort to ensure that all product descriptions, images, and information on our website are accurate and up to date. However, typographical errors or inaccuracies may occasionally occur.

3. Orders & Payment

Orders will only be processed once full payment has been successfully received. Available payment methods may vary depending on the customer’s location. Customers are responsible for checking which payment options are available in their country.

4. Processing & Delivery

• Processing time: 1–3 working days

• Estimated delivery time: 3–7 working days depending on location

• Orders are shipped directly from our supplier

5. Returns & Cancellations

Please refer to our separate Returns Policy for full details regarding returns, refunds, and cancellations.

6. Liability

We are not responsible for loss or damage during shipping where tracking information confirms that the parcel has been delivered to the address provided by the customer. Customers are responsible for ensuring that all delivery details are entered correctly.

7. Intellectual Property

All content on this website, including text, images, logos, branding, and graphics, is the property of Lily Grace Toronto and may not be copied, reproduced, or used without prior written permission.

8. Complaints Procedure

Complaints may be submitted in writing via info@lilygracetoronto.com. We aim to respond to all enquiries within 5 working days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the applicable laws of the jurisdiction in which the business operates.